We place people where they belong.

Key Responsibilities

• Provide strategic leadership and operational oversight across multiple hotel and casino properties
• Lead, mentor, and develop General Operations Managers to achieve operational and financial objectives
• Drive revenue growth across gaming, hospitality, conferencing, entertainment, and related business units
• Oversee budgeting, forecasting, financial reporting, and portfolio performance
• Ensure compliance with gaming regulations, hospitality legislation, labour laws, licensing requirements, and health and safety standards
• Champion operational efficiency, service excellence, and continuous improvement initiatives
• Drive succession planning, leadership development, and transformation initiatives
• Build and maintain strong relationships with regulators, government authorities, tourism bodies, shareholders, suppliers, and key stakeholders
• Ensure consistent guest satisfaction, quality assurance, reputation management, and customer loyalty across all properties
• Align regional operations with corporate strategy, governance, and risk management frameworks

Minimum Requirements

• Bachelor's Degree or Advanced Diploma in Hospitality Management, Business Management, Marketing, or a related field
• Minimum of 10 years' senior leadership experience within hotel, casino, gaming, or integrated resort operations
• Proven success in driving operational excellence, revenue growth, and business performance across multiple properties
• Experience managing operations across multiple regulatory jurisdictions
• Strong stakeholder management experience, including engagement with regulators and government bodies
• Exposure to expansion, refurbishment, or large-scale development projects will be advantageous

Skills & Competencies

• Strategic leadership and commercial acumen
• Strong financial and operational management skills
• Exceptional people leadership and coaching ability
• Excellent stakeholder engagement and negotiation skills
• Results-driven with a passion for service excellence

Closing Date: 13 August 2026

Key Responsibilities

• Provide strategic leadership for all gaming operations, including Slots, Table Games, and VIP Services
• Drive gaming revenue growth through effective operational management and customer engagement initiatives
• Ensure the efficient operation of the gaming floor while maintaining exceptional service standards and guest satisfaction
• Oversee VIP gaming and premium player services, delivering outstanding experiences for high-value guests
• Ensure full compliance with gaming regulations, licence conditions, company policies, and internal controls
• Monitor gaming performance and implement strategies to optimise revenue, productivity, and operational efficiency
• Partner with Marketing, Hospitality, and Entertainment teams to enhance the overall guest experience and increase visitation
• Lead, mentor, and develop gaming leadership teams to build a high-performance culture
• Manage departmental budgets and ensure cost-effective operations
• Develop and implement VIP customer acquisition, retention, and loyalty strategies aligned with business objectives
• Maintain an accurate and up-to-date premium player database

Minimum Requirements

• Matric
• Bachelor's Degree or Advanced Diploma in Hospitality Management, Business Management, or a related field
• Minimum of 8–10 years' experience in casino operations and VIP customer relationship management
• Minimum of 10 years' experience in a senior leadership or General Management role
• Strong understanding of casino operations, player value management, and loyalty programmes
• Proven ability to drive gaming revenue, operational performance, and service excellence
• Excellent communication, leadership, and organisational skills
• Willingness to work shifts as required
• Comfortable working in a smoking environment

Skills & Competencies

• Strategic leadership and commercial acumen
• Strong financial and operational management
• Exceptional leadership and people development skills
• Customer-focused with a commitment to service excellence
• Strong analytical, planning, and decision-making abilities
• Excellent stakeholder management and communication skills

Closing Date: 13 August 2026

Key Requirements

• Bachelor's Degree in Information Technology, Data Analytics, Computer Science, or a related field
• Minimum 3 years' experience in Business Intelligence or Data Analytics
• Strong experience with Power BI and Microsoft Dynamics 365
• Retail and e-commerce industry experience
• Advanced Microsoft Excel and SQL skills
• Proven ability to analyse large datasets and deliver actionable business insights

Key Responsibilities

• Develop, maintain, and optimise business intelligence dashboards and reports using Power BI
• Analyse customer, sales, marketing, and operational data to identify trends and opportunities
• Support CRM initiatives through customer segmentation, campaign reporting, and data analysis
• Monitor marketing and e-commerce performance, providing recommendations to improve customer acquisition and revenue
• Ensure data quality, integrity, and governance across reporting platforms
• Collaborate with IT and business stakeholders to improve reporting automation and accessibility
• Prepare executive reporting and business performance insights
• Support omnichannel reporting and customer journey analytics
• Deliver clear, data-driven recommendations to support strategic business decisions

Skills & Competencies

• Power BI
• Microsoft Dynamics 365
• SQL
• Advanced Microsoft Excel
• Data Modelling and Data Visualisation
• Business and Commercial Analysis
• Customer and CRM Analytics
• Reporting Automation
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Ability to manage multiple priorities in a fast-paced retail environment

We're Looking For

• Analytical and detail-oriented
• Commercially minded with a strong understanding of retail operations
• Passionate about transforming data into meaningful business insights
• Proactive, innovative, and solutions-focused
• Able to communicate technical findings to non-technical stakeholders
• Committed to delivering accurate, high-quality reporting

Closing Date: 13 August 2026

Key Requirements

• Minimum 3–5 years' experience in CRM Management within the iGaming, Sports Betting, Online Casino, or Digital Gaming industry
• Proven experience developing and executing customer lifecycle and retention strategies
• Hands-on experience with CRM platforms such as Solitics, Optimove, Fasttrack, Dengage, or similar
• Strong understanding of customer segmentation, marketing automation, A/B testing, and campaign optimisation
• Experience analysing customer data and translating insights into actionable business strategies
• Excellent communication, stakeholder management, and project management skills
• Knowledge of responsible gaming practices, FICA, and data privacy regulations
• Experience leading or mentoring CRM or creative teams will be advantageous

Key Responsibilities

• Develop and execute CRM strategies that improve customer engagement, retention, and lifetime value
• Design personalised customer journeys across onboarding, active, dormant, VIP, and reactivation segments
• Plan, execute, and optimise multi-channel CRM campaigns across Email, SMS, Push Notifications, In-App Messaging, and other digital channels
• Build and manage automated lifecycle campaigns to improve customer retention and loyalty
• Develop gamification initiatives, missions, rewards, and engagement campaigns
• Analyse customer behaviour, campaign performance, and player trends to identify opportunities for optimisation
• Produce regular CRM performance reports, tracking key metrics including customer lifetime value, retention, churn, conversion rates, and ROI
• Conduct A/B testing to improve campaign effectiveness and customer engagement
• Collaborate with Marketing, Product, Operations, Customer Support, and Commercial teams to deliver seamless customer experiences
• Ensure CRM activities comply with regulatory requirements, responsible gaming standards, and data privacy legislation
• Support the creation of engaging CRM campaign assets and oversee brand consistency across customer communications
• Mentor and develop members of the CRM and creative teams

Skills & Competencies

• CRM Strategy & Customer Lifecycle Management
• Customer Segmentation & Personalisation
• Marketing Automation
• Campaign Management
• Player Retention & Reactivation
• Gamification Strategies
• Customer Analytics & Reporting
• A/B Testing & Conversion Optimisation
• Data Analysis & Performance Reporting
• Stakeholder Management
• Leadership & Team Development
• Excellent communication and problem-solving skills

We're Looking For Someone Who Is

• Customer-centric and commercially driven
• Strategic with a strong analytical mindset
• Passionate about delivering exceptional customer experiences
• Innovative and proactive in identifying growth opportunities
• Detail-oriented with excellent organisational skills
• Comfortable working in a fast-paced, performance-driven environment
• A collaborative leader who can inspire cross-functional teams

Closing Date: 13 August 2026

The Data Analyst strengthens the Data & Analytics team's capacity to meet the growing demand for reporting and insight across the business. The role focuses primarily on business-intelligence (BI) reporting — turning data into clear, reliable dashboards and reports that business stakeholders can act on — while providing secondary support to data engineering and data automation.

It is deliberately scoped as a broad Data Analyst rather than a narrow specialist: the successful candidate is expected to learn on the job, grow with the business as its data maturity increases, and over time develop the depth to lead others in the team.

BI Reporting & Analytics (Primary)

• Design, build and maintain reports and dashboards using the team's BI and reporting tools (Power BI today, with the stack expected to evolve) to meet business and departmental reporting requirements
• Gather and clarify reporting requirements from stakeholders, translating business questions into well-defined metrics and data models
• Deliver accurate, timely recurring reports and respond to ad-hoc analysis requests across the business
• Define and document consistent metric definitions so that reporting is trusted and comparable across departments
• Help stakeholders move beyond a spreadsheet-driven approach by presenting insight in accessible, self-service dashboards and promoting good reporting practice
• Perform data-quality checks and validate outputs before publication to ensure integrity and reliability

Data Engineering & Automation (Secondary)

• Support the Data Engineering function with data preparation, transformation and modelling tasks that feed reporting
• Write and optimise SQL to extract and shape data across relational databases (MS SQL, MariaDB and PostgreSQL)
• Assist in maintaining and improving data pipelines and the automation stack that reduces manual, repetitive reporting effort
• Provide backup and continuity for core data tasks, reducing single-person dependency within the team

Collaboration & Growth

• Work alongside the Data Engineers and Data Automation resources to deliver end-to-end reporting solutions
• Support and mentor Data Capturers being upskilled into Junior Analyst roles as legacy data-capture work is retired
• Grow subject-matter and BI leadership capability over time, with a pathway to eventually lead the BI function
• Maintain clear documentation of reports, datasets, definitions and processes

Key Performance Indicators

• Report and dashboard delivery against agreed timelines (on-time delivery %)
• Accuracy and reliability of published reports (data-quality issues raised per period)
• Stakeholder satisfaction with reporting and responsiveness to ad-hoc requests
• Reduction in manual reporting effort through automation and self-service dashboards
• Contribution to reduced key-person dependency and improved reporting continuity
• Progression against an agreed learning / upskilling plan

Qualifications & Experience

• Preferred: a relevant tertiary qualification — e.g. BSc, BTech, National Diploma or equivalent in Information Science, Information Systems, Computer Science, Data Science, Statistics, Mathematics or a related field
• Equivalent practical experience in data analysis or BI reporting will also be considered
• Approximately 1–3 years' experience in a data analyst, BI reporting or similar data role is advantageous — a strong recent graduate ready to grow into the role will also be considered
• Relevant certifications (e.g. in data analytics, SQL/databases, or a BI/reporting tool) are advantageous

Required Skills — Must-Have

• Strong SQL and relational-database skills, able to work across engines (e.g. MS SQL, MariaDB / MySQL, PostgreSQL)
• Hands-on experience with at least one BI / reporting tool (e.g. Power BI), and the ability to pick up new reporting tools as the stack evolves
• Strong data-preparation, cleaning and validation skills, with sound attention to detail
• Ability to translate business requirements into clear metrics, reports and dashboards
• Good communication skills — able to work with non-technical, spreadsheet-oriented stakeholders
• A learning mindset and willingness to grow with the business

Required Skills — Advantageous

• Exposure to PostgreSQL, MariaDB or other open-source data platforms and reporting tools
• Experience across more than one reporting / visualisation tool rather than a single vendor
• Exposure to data-automation tooling and building or maintaining data pipelines
• Experience with data-warehouse concepts and dimensional modelling
• Scripting (e.g. Python) for data transformation and automation
• Prior experience in a betting, gaming, finance or high-volume transactional environment

Key Responsibilities

• Build, deploy, and maintain Kubernetes-based services using ArgoCD and Bitbucket Pipelines CI/CD
• Manage container images, secrets, configuration management, and deployment promotion across environments
• Monitor and enhance platform observability using Grafana, Prometheus, Loki, Sentry, and incident.io
• Support database replication, deployments, and zero-downtime release strategies
• Maintain Cloudflare networking, dual-ISP failover, and infrastructure-as-code environments
• Troubleshoot and resolve production incidents while documenting root causes and preventative measures
• Collaborate with developers to build scalable, secure, and high-performing infrastructure solutions
• Configure and manage both public (Azure) and private (NTT) cloud environments

Minimum Requirements

• Grade 12 with a relevant IT qualification (Degree or Diploma)
• Minimum 2 years' experience in a DevOps or Cloud Engineering role
• Proven hands-on experience with Kubernetes (essential)
• Experience with Docker containers and Linux administration
• Strong knowledge of Git-based source control
• Experience with Infrastructure-as-Code tools such as Terraform or Ansible
• Experience with Prometheus, Grafana, and Loki monitoring solutions
• Knowledge of Azure or AWS cloud platforms and cloud networking (VPN, VNet, VLAN)
• Experience building and maintaining CI/CD pipelines
• Ability to thrive in a collaborative Agile development environment

Advantageous Skills

• Rancher Kubernetes management
• Azure, AWS, or Kubernetes (CKA) certifications
• ArgoCD and GitOps experience
• Database replication and performance tuning
• SRE practices and autoscaling
• JMeter load testing
• Jira and Bitbucket
• Experience within betting, gaming, or other high-volume transactional environments

Please note: this is an office-based position in Johannesburg. Own transport is advantageous.

Closing Date: 13 August 2026

If you meet the above requirements and are interested in this opportunity, we encourage you to submit your application before the closing date. Please note that only shortlisted candidates will be contacted. If you do not receive a response within 14 days after the closing date, please consider your application unsuccessful.

Casino Product Management

• Manage and optimise the online casino portfolio to ensure a diverse and engaging player offering
• Coordinate the successful launch of new games, features, and content with game providers
• Analyse game performance, player behaviour, and market trends to optimise product performance
• Ensure an exceptional user experience across desktop and mobile platforms

Promotions & Player Engagement

• Develop and execute promotions, tournaments, bonuses, and campaigns to drive player acquisition and retention
• Create player segmentation strategies to deliver personalised promotions and communications
• Monitor campaign performance and optimise strategies to maximise return on investment

Customer Acquisition & Retention

• Collaborate with the marketing team to implement effective player acquisition initiatives
• Develop loyalty programmes and VIP strategies to maximise customer lifetime value
• Work closely with the CRM team to enhance player engagement and retention

Performance & Reporting

• Monitor key performance indicators, including revenue, player activity, churn, and profitability
• Produce regular reports and provide insights on player trends, game performance, and commercial opportunities
• Identify opportunities to improve operational efficiency and revenue growth

Compliance & Risk Management

• Ensure compliance with all relevant gaming regulations and company policies
• Promote responsible gambling initiatives and monitor fraud prevention measures
• Build and maintain strong relationships with third-party game providers and resolve operational issues efficiently

Leadership & Collaboration

• Lead and collaborate with cross-functional teams, including Product, Marketing, Technology, CRM, and Customer Support
• Foster a high-performance culture focused on innovation, operational excellence, and customer satisfaction

Minimum Requirements

• Relevant tertiary qualification in Business, Marketing, Gaming Management, or a related field
• Minimum 5 years' experience in an Online Casino Management or Casino Operations role
• Strong understanding of online casino products, player lifecycle, and gaming trends
• Proven experience managing casino promotions, CRM initiatives, and player engagement strategies
• Strong commercial acumen with the ability to interpret performance data and make data-driven decisions
• Excellent stakeholder management, communication, and leadership skills
• Sound knowledge of responsible gambling practices and regulatory compliance
• Proficiency in Microsoft Office and casino reporting tools

What We're Looking For

• Commercially driven with a passion for online gaming
• Analytical and highly organised
• Strong leadership and decision-making abilities
• Excellent communication and relationship-building skills
• Able to thrive in a fast-paced, performance-driven environment

Closing Date: 13 August 2026

If you meet the above requirements and are interested in this opportunity, we encourage you to submit your application before the closing date. Please note that only shortlisted candidates will be contacted. If you do not receive a response within 14 days after the closing date, please consider your application unsuccessful.

Creative Design

• Conceptualise and deliver high-impact creative assets across multiple digital platforms
• Design marketing materials for Paid Media (Display, Social & Programmatic), Websites and Landing Pages, Email & CRM Campaigns, In-App Promotions, Affiliate Marketing, and App Store & Google Play Store Assets
• Create promotional campaigns including bonuses, tournaments, free spins, jackpots and seasonal promotions
• Ensure brand consistency across all creative outputs
• Adapt and localise creative assets for multiple markets and regions

Campaign Performance

• Design conversion-focused creative aligned with campaign objectives and performance KPIs
• Optimise creative assets using A/B testing insights and campaign performance data
• Collaborate closely with Marketing, CRM, Product and Performance teams to maximise campaign effectiveness

Requirements

• Relevant qualification in Graphic Design, Visual Communication or a related field
• Minimum 5 years' experience as a Senior Graphic Designer
• Proven experience within the iGaming, Online Casino or Sports Betting industry is essential
• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign and After Effects)
• Strong understanding of digital marketing, UX principles and performance-driven design
• Experience designing for social media, display advertising, CRM and digital acquisition campaigns
• Exceptional attention to detail with the ability to manage multiple projects and meet tight deadlines
• A strong portfolio showcasing digital marketing campaigns and creative design work

Why Join This Team?

• Join a leading and innovative iGaming business
• Work on exciting, high-impact campaigns across multiple international markets
• Collaborate with talented marketing, product and creative teams
• Play a key role in shaping engaging player experiences through world-class design

Closing Date: 13 August 2026